Exchange Policy
Exchange Eligibility
We offer a 1-Day Exchange Policy. Customers must request an exchange within 24 hours of
receiving the product.
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Fragrance Disclaimer
Fragrances are a matter of personal preference, and scent choices may vary from individual to
individual. By placing an order, customers acknowledge that they are familiar with the fragrance
through prior use, sampling, or recommendation.
Perfumes are generally non-returnable due to their subjective nature. However, as a customer
friendly gesture, we offer a one-time exchange if you are not satisfied with your purchase.
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Important Exchange Terms
• A ₹99 shipping and handling fee will be borne by the customer
• Only one exchange is permitted per order
• No refunds will be issued under any circumstances
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Exchange Process
To initiate an exchange, please contact us on WhatsApp at +91 9891369693 within the
applicable exchange period. Email support at care@lerohill.com may be used if WhatsApp is
unavailable.
Once the exchange request is approved, we will share the exchange dispatch instructions and
shipping label, along with details on where to send the product.Products sent without prior approval will not be accepted.
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Exchange Eligibility Conditions
The product must be:
• Unused and unopened
• In original packaging with all seals intact
• Accompanied by valid proof of purchase
Products returned in a used, damaged, or altered condition may incur additional exchange
charges based on actual costs or may be rejected after inspection.
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Exchange Dispatch Address
Approved exchange items must be sent to:
S/F, A-28, Subhash Park,
Uttam Nagar, New Delhi – 110059
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Damaged / Defective / Incorrect Items
All orders undergo quality checks prior to dispatch. However, if you receive a product that is
damaged, defective, incorrect, or incomplete, you must report the issue within 24 hours of
delivery.
Customers are required to provide:
• Clear photographs
• An uninterrupted unboxing video
Requests raised after the stipulated time or without the required proof will not be accepted.Once verified, we will provide an appropriate replacement as per policy.
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Cancellation Policy
Orders, whether Cash on Delivery (COD) or prepaid, cannot be cancelled once placed.
Customers are advised to review order details carefully before confirming the purchase.
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Replacement Policy
Replacements are strictly limited to products received in a damaged, defective, incorrect, or
incomplete condition. An uninterrupted unboxing video is mandatory. All such issues must be
reported within 24 hours of delivery.