Exchange
Policy.

We offer a 1-Day Exchange Policy. Customers must request an exchange within 24 hours of receiving the product.

Fragrances are a matter of personal preference, and scent choices may vary from individual to individual. By placing an order, customers acknowledge that they are familiar with the fragrance through prior use, sampling, or recommendation.

Perfumes are generally non-returnable due to their subjective nature. However, as a customer-friendly gesture, we offer a one-time exchange if you are not satisfied with your purchase.

To initiate an exchange, please contact us on WhatsApp at +91 9891369693 within the applicable exchange period. Email support at care@lerohill.com may be used if WhatsApp is unavailable.

Once the exchange request is approved, we will share the exchange dispatch instructions and shipping label, along with details on where to send the product. Products sent without prior approval will not be accepted.

The product must be:

• Unused and unopened.
• In original packaging with all seals intact.
• Accompanied by valid proof of purchase.

Products returned in a used, damaged, or altered condition may incur additional exchange charges based on actual costs or may be rejected after inspection.

Approved exchange items must be sent to:

S/F, A-28, Subhash Park,
Uttam Nagar, New Delhi – 110059

All orders undergo quality checks prior to dispatch. However, if you receive a product that is damaged, defective, incorrect, or incomplete, you must report the issue within 24 hours of delivery.

Customers are required to provide:

• Clear photographs.
• An uninterrupted unboxing video.

Requests raised after the stipulated time or without the required proof will not be accepted. Once verified, we will provide an appropriate replacement as per policy.

Orders, whether Cash on Delivery (COD) or prepaid, cannot be cancelled once placed. Customers are advised to review order details carefully before confirming the purchase.

Replacements are strictly limited to products received in a damaged, defective, incorrect, or incomplete condition. An uninterrupted unboxing video is mandatory. All such issues must be reported within 24 hours of delivery.